Return conditions

We do not accept returns of high-quality seedlings bought at the nursery, in accordance with the 2014 regulation of the Government of the Republic of Lithuania. July 22 by resolution no. 738 of the approved Retail Trade Rules, point 15 of which stipulates that “Plants, animals and food products of suitable quality cannot be exchanged or returned”.

Based on Article 6.228(7) Part 1 of the Civil Code of the Republic of Lithuania, we inform you that you can cancel an online order at any time before the final delivery of the order. The order is considered delivered when you sign the goods acceptance documents. High-quality plants purchased online are not returned in accordance with the exceptions provided for in Article 6.228(10) paragraph 2 of the Civil Code of the Republic of Lithuania.

Consumers have the right to use the non-judicial procedure for complaints and compensation for damages, when resolving disputes between the seller and the consumer (CC Art. 6.2287 p. 16). The buyer, who believes that his rights have been violated, must contact the seller in writing and outline his requirements no later than three months from the day of the violation. The seller must examine the request free of charge within 14 days at the latest and provide a detailed, motivated written answer based on documents. If the problem cannot be solved, the Buyer has the right to apply to the entity that resolves consumer disputes out of court (State Consumer Rights Protection Service, address Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt) or to the court.

Electronic dispute resolution platform www.ec.europa.eu/odr

Refund

We give a 100% money back guarantee if the goods you paid are not delivered to you. We will return the money within 5 working days.